Conquering Canvas: Help!

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Image credit: https://learn.getgrav.org/troubleshooting/page-not-found

 

Just kidding! This page does exist, but I wanted to use the image to make a point. While [hopefully] rare, there are times you might run into an issue when using Canvas. That’s where the Help menu comes in!

The Help menu contains several links to guide you on your path to finding a solution.

canvashelp

 

Here’s what each of the links do:

  1. Ask Your Instructor a Question: This option is only available to those who have a student role in Canvas. Clicking this link will open the send message feature within the sidebar. Users will choose which class to get in touch with the instructor, type in their message, then click Send Message to send their message to the instructor(s) on the course selected.
  2. Search the Canvas Guides: This link will open up Canvas’ help site, CanvasLMS.com, where you can enter in a search query or click on one of the guides to view the information about a topic.
  3. Report a Problem: Clicking this link will open the support ticket feature within the sidebar. Users will enter a subject and description of their problem, then click Submit Ticket. ***It is strongly suggested that student users contact the instructor first before putting in a ticket. More than likely, student issues in Canvas are a result of how an instructor has designed the course. Other things users can try are refreshing the page, logging out and logging back in, closing the browser and logging back in.***
  4. Canvas Student Orientation: This link will open up a public Student Orientation course within Canvas. Anyone can access this course as long as he or she has the URL. This course will guide users about student-related activities in Canvas.
  5. Ask the Community: Very similar to Search the Canvas Guides, this link will open up Canvas’ help site, CanvasLMS.com, where you can enter in a search query or explore previously asked questioned on the Community site.
  6. Submit a Feature Idea: Got an idea about how to improve Canvas? Then this link is for you! Clicking this link will take you to the Canvas Feature Ideas page. You can search for previously submitted ideas or share one of your own!

 

The Conquering Canvas theme will continue next week! Be sure to check back for more information on Canvas!

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